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Stay In Touch

Stay in touch with us for any inquiries or reservations.

01. we are here to help you

Make your journey perfect.

At every step of your journey, from planning your visit to ensuring your comfort during your stay, we're dedicated to providing exceptional service. Don't hesitate to reach out for any inquiries or assistance you may need – we're here to make your experience truly unforgettable.

Give us a call

+62-812-2626-7462

Send us an email

dora@statindonesia.id

Find us

Jl. Magelang Jl. Gito Gati No. KM 9,5, Penggung, Tridadi, Kec. Sleman, Kabupaten Sleman, Daerah Istimewa Yogyakarta 55511

02. Send Your Message

Get in touch.

We value your questions, feedback, and special requests. To reach our dedicated team, please complete the form below—whether you’re planning a dream vacation, have dietary preferences, or need assistance with airport transfers, we’re here to ensure every detail is perfect.

Your satisfaction is our priority and we look forward to helping you have an unforgettable experience.

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    03. rediscover yourself

    We are here to answer.

    You can book directly through our website by selecting your desired package, or contact our 24/7 customer service for a personalized booking experience.

    Yes, we specialize in Group Inclusive Tours (GIT) and MICE. Please contact our corporate team for special rates and customized arrangements.

    Once your payment is verified, an electronic voucher and a detailed itinerary will be sent to your registered email address within 24 hours.

    Absolutely. While our standard guides speak English, we can provide guides fluent in Mandarin, Japanese, French, or other languages upon request.

    We strive to provide the most competitive rates with no hidden fees. The price you see during the final checkout is the price you pay.

    For most packages, a 30% deposit is required to secure your slot, with the remaining balance due 14 days before your departure.

    Approved refunds are typically processed within 7 to 14 business days, depending on your bank’s policy and the original payment method.

    We do not charge additional transaction fees for major credit cards, ensuring a seamless and fair payment experience for all our clients.

    We use modern, air-conditioned vehicles that are regularly inspected for safety. The size of the vehicle depends on your group size (SUV, Hiace, or Bus).

    We provide Visa-on-Arrival (VoA) information and can assist with sponsorship letters for specific visa types for our international clients.

    Please notify our emergency hotline as soon as possible. We will coordinate with our transport team to reschedule your pickup accordingly.

    Yes. Whether you require Halal, Vegan, Gluten-free, or have specific allergies, please inform us during booking so we can arrange suitable meals.

    Yes, all our guides are licensed by the Indonesian Tourism Board and have extensive knowledge of local culture, history, and safety protocols.

    What is the "STAT Safety Protocol" for outdoor activities?

    Is the tap water in Indonesia safe to drink?

    Yes. Whether you require Halal, Vegan, Gluten-free, or have specific allergies, please inform us during booking so we can arrange suitable meals.

    Standard packages usually do not include insurance unless stated otherwise. However, we highly recommend adding our STAT Protection Plan during checkout to ensure you are covered throughout your trip.

    Most insurance policies must be issued before your departure date to be valid. We suggest securing your travel insurance at the same time you confirm your booking with us.

    Our recommended insurance plans cover a wide range of risks, including trip cancellations, medical emergencies, personal accidents, and loss or delay of baggage.

    In the event of an incident, keep all original receipts and reports (medical or police). You can contact our support team or the insurance provider's 24/7 hotline directly to initiate the claim process.

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